Since getmydiet.com is offering non-tangible irrevocable (Digital) goods I do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site and customers should be sure before making any purchases.
However, I realize that exceptional circumstance can take place with regard to the character of the product we supply. I will replace your product/order in the following 3 conditions.
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case you can use the contact form to request a replacement, along with a copy of your purchase.
Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted via our contact form.
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to us via our contact form.
We would like to thank you for purchasing our products and for your continued support!
If you need to get hold of us, simply send us an email using this contact form. Please try to be as specific as possible when requesting a replacement product.